Canadian Return Policy

Canadian Return Policy

If you are not satisfied with your purchase through our online bookstore please contact customer service at or call at  910.684.5665.

Please note: You must contact Customer Service prior to returning items to the Canadian warehouse. Customer Service will provide a Return Authorization Number for the return. Click HERE for number and address. 

Items that cannot be returned:

  • Opened CDs, DVDs, and tin whistles, unless you received them in damaged condition
  • Close-out items, which are as-is purchases, with no refunds or exchanges

Damaged & Defective Materials

If any of your Classical Conversations materials are received damaged or defective, please contact Customer Service at  We will contact you to send a replacement for your defective or damaged items. 

Contact Us

Please contact us regarding a return by emailing A Customer Service representative will contact you with a Return Information Form to include with your returned items.

Shipping Your Return

Please pack your return so that the potential for damage will be minimized. We recommend that you consider insuring your package as Classical Conversations is not responsible for loss or damage of your items that occur during return shipping.

Returns without Return Authorization Numbers will not be accepted. 

Returns c/o Classical Conversations
1100 Thornton Rd South 
Oshawa ON, L1J 7A1

If your original order received a quantity or shipping discount and the return amount reduces the total order amount below the discount thresholds, the appropriate shipping costs and/or discount will be deducted from your refund.

[1] IEW products are not considered in the accumulation of the order to reach a subtotal of $250.00, nor are they eligible for the 10% discount of orders over $250.00

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